8 August 2024
Watching the Olympics has been a thrilling ride, with jaw-dropping athletic feats and heartwarming displays of sportsmanship. But amidst this celebration of human excellence, the barrage of AI ads has been a mixed bag. While some showcase cutting-edge innovation, others miss the mark spectacularly.
Microsoft Copilot: AI as an Empowering Tool
One of the standout AI ads during the Olympics came from Microsoft, featuring its AI tool, Copilot. The ad focused on the inspirational stories of underdog athletes, including an elderly runner, a pregnant weightlifter, and a surf club in Africa. These athletes, often underestimated, demonstrated remarkable determination and spirit, embodying the Olympic ethos of striving for greatness against the odds.
Microsoft’s ad showcased how Copilot could assist these athletes by analyzing heart rate data, creating presentations for funding, and sharing medical notes with coaches. The message was clear: AI can help humans reach higher, providing support and enhancing performance. The ad concluded with the empowering message, “You empowered,” portraying Copilot as a tool to aid human effort rather than replace it.
Google’s “Dear Sydney”: A Controversial Use For AI
In stark contrast, Google’s “Dear Sydney” ad faced significant backlash. This ad featured Google’s Gemini AI, which helped a father write a fan letter from his daughter to Olympic hurdler Sydney McLaughlin-Levrone. The ad intended to showcase the capabilities of AI in facilitating personal expressions and connections.
However, many viewers found the ad unsettling. According to an NPR story, the ad was the “antithesis of the Olympics,” with critics arguing that the ad promoted the idea of relying on AI for tasks that should be deeply personal and heartfelt, such as writing a fan letter. The controversy centered on the notion that AI could diminish human creativity and authenticity. Comments from viewers and critics alike reflected concerns that this ad suggested a future where human effort and personal expression could be replaced by AI-generated content and criticized the approach of outsourcing the task to AI instead of encouraging the girl to use her own voice, express specifically why she’s a fan, and authentically share what she loves about the sport.
Salesforce: AI and Security
In contrast, there are specific use cases where AI’s value is undeniable, such as data security. Salesforce’s Olympic ad focused on this critical area, showcasing how AI can ensure data protection and enhance overall security measures. In an era where digital threats are constantly evolving, Salesforce highlighted the importance of AI in safeguarding sensitive information and maintaining trust in digital interactions.
The ad illustrated scenarios where AI-powered tools helped identify and mitigate security threats, providing peace of mind for users. By leveraging AI for security, Salesforce emphasized the role of AI in creating a safer and more secure digital environment, reinforcing the message that AI can be a powerful ally in protecting what matters most.
Promising Use Cases for AI
Beyond the Olympics, AI continues to show promise in various fields, offering transformative potential in healthcare, legal, and business sectors:
- Healthcare: AI can significantly enhance diagnostic accuracy and patient care. For example, AI algorithms can more accurately analyze medical images to detect conditions such as cancer than human radiologists. Companies like PathAI are using AI to improve the accuracy of pathology diagnoses, leading to better patient outcomes and more efficient treatment plans.
- Legal: AI is transforming the legal industry by helping professionals sift through massive volumes of data to identify relevant information more efficiently, cost-effectively, and accurately than humans. For instance, AI-powered tools like Hanzo’s Spotlight AI assist legal teams in eDiscovery, rapidly analyzing vast amounts of data to find pertinent documents and evidence, streamlining legal processes and reducing costs.
- Business: In the business world, AI enhances decision-making and operational efficiency. For example, AI-driven customer service platforms like Zendesk use natural language processing to automate responses to common queries, improving response times and customer satisfaction.
Conclusion
The mixed reception of AI ads during the Olympics highlights a critical point: AI doesn’t automatically get the gold. While AI has the potential to empower and transform various sectors, its implementation must be thoughtful and ethical. Practical use cases, such as enhancing healthcare diagnostics, streamlining legal processes, and improving business operations, demonstrate AI’s valuable contributions to society. However, it is essential to strike a balance that respects and preserves human creativity and authenticity. AI should be seen as a tool to help us reach higher, not as a replacement for the unique qualities that make us human.
Want to learn more about how AI can help your legal department reach new heights? Check out our guide, AI-Enhanced eDiscovery: Balancing Security, Costs, and Transparency for Legal