Navigating AI Success Metrics Series

20 March 2024


In the ever-evolving landscape of artificial intelligence (AI), the ability to accurately measure the success of AI applications is paramount. Whether you’re a business leveraging AI for managing legal and investigation processes, an academic researching AI efficacy, or simply an AI enthusiast, understanding how to evaluate AI performance is crucial.

Over the coming weeks, we will embark on a journey through the intricate world of AI metrics, focusing specifically on two of the most common applications of AI in the business world: email and conversational datasets, such as those found in Slack or Microsoft Teams. Our goal is to demystify the traditional key metrics of recall, rejection, and precision and to provide you with a clear understanding of how these metrics can be used to measure AI success in your real-world applications. 

Part I: Navigating AI Success Metrics – Precision and Recall in Email and Document Analysis

In our first post, we will dive into the world of email datasets. Emails are a critical component of business communication, and AI plays a significant role in managing, sorting, and even responding to them. We will explore how precision and recall can be applied to document-based datasets to evaluate the effectiveness of AI in handling email communications. This post is designed to set a strong foundation for understanding how to measure AI success in processing and analyzing written content.

Part II: Navigating AI Success Metrics – Understanding Conversational Data 

The second installment of our series shifts focus to conversational datasets. Conversational data is at the forefront of enhancing team communication and customer service interactions at enterprises around the globe. This post will apply what we learned from Part I to conversational data like Slack or Microsoft Teams. It will help illustrate conversational datasets’ unique challenges to ediscovery teams and why using TAR and CAL is far more challenging than working with documents.

Part III: Navigating AI Success Metrics – Bringing It All Together

Our final post will combine the previous two insights (Part I and  Part II), offering a holistic view. We will walk you through the intricate process of merging document-based and conversational datasets with the aid of cutting-edge technologies. We’ll explore the challenges of combining varied types of data and demonstrate how the transition to Large Language Models (LLMs) can streamline your data analysis, improving the efficiency of identifying relevant information. We’ll tackle the hurdles of sifting through overlapping datasets and suggest ways to rethink the roles and methods traditionally employed in data review.

Stay tuned for our upcoming series on AI metrics, where we’ll explore precision, recall, and their applications in email and conversational datasets. From email analysis to navigating conversational data challenges, we’ve got you covered with insights to enhance your AI success measurement strategies.

Interested in learning more? Discover how AI is reshaping eDiscovery to maintain fairness and efficiency in legal proceedings by diving into “Transforming Legal Landscapes: AI’s Role in Enhancing Proportionality in eDiscovery“.